Privacy Policy
Introduction
At National Healthcare Certifications (herein “NHCC,” “we,” “our,” or “Company”), your privacy is of extreme importance to us, and we take it very seriously.
This Privacy Policy outlines how we handle the collection and use of your personal information when you engage with our website and services (herein “site,” “website,” or “services”). We are committed to handling your data responsibly and safely, as well as ensuring that you remain informed of your rights in managing your information.
This policy is designed to give you a clear understanding of:
• What personal information we gather and how we use it.
• Your options regarding the collection, use, and distribution of your data.
• The steps you can take to update or correct your information.
If you have any questions or concerns about how we handle your data and/or personal information, we encourage you to reach out to us through the contact information provided at the end of this policy, or available on every page of our website.
What information do we collect?
In order to provide a seamless experience across our website and services, we gather certain information from you. The type of information we collect depends on your interactions with us, and may include both personal information and technical data.
We collect personal information directly from you when you engage with our services, meaning when you perform certain actions such as registering an account, making a purchase, or communicating with our customer support team via our website, chat tools, email, or any other means. The information we collect when you perform these actions on our site may include without limitation: Your name, contact details, professional credentials, and payment information, among other details you voluntarily provide. We may also collect certain information you provide to us in the context of marketing communications — including but not limited to customer testimonials, surveys, marketing promotions, customer research, feedback, or any similar type of event or occurrence.
In addition to the information you share with us, we may automatically collect certain technical data when you visit our site or use our services. This includes your IP address, device information, browser type, and browsing behavior. Such data helps us remember the preferences you set, assist you with handling issues, and improve your overall experience.
We utilize cookies and similar technologies (collectively, “cookies”) to enhance your interaction with our site. Cookies are used to store information from your previous visit to a website on your local hard drive, allowing the site to recall your preferences and activity when you return. This information helps us analyze site usage internally to determine what content and features are most engaging for our visitors, as well as offer personalized content where applicable. We may use cookies to remember you for permissions and approvals on certain items, give you access to specific areas of the website, and serve you interest-based advertising. You can manage your cookie settings through your browser, although doing so may affect your experience on our website.
By using our website, you agree to the use of cookies as outlined in our Privacy Policy, unless you have adjusted your browser settings to decline them.
We are committed to handling your information with care, whether it is through online forms, email communications, social media interactions, offline engagements, or any other means. If you have any concerns or wish to learn more about our data practices, we encourage you to reach out to us.
How do we use the information we collect?
Our primary uses of your information include:
• Operating and improving our website and services: Of the various types of information and data we gather, their primary purpose is to help us optimize the functionality and visitor experience of our site, making it more relevant and useful to you. This includes performing analytics to understand visitor needs, behaviors, and trends, which helps us enhance our offerings and tailor content to the needs and preferences of our visitors.
• Providing the services and products you request: Whether you’re registering for an account, purchasing a product, or participating in a service, certain information is necessary for us to fulfill these requests effectively. We use the information you provide to us, as well as the various technical data outlined above, facilitate transaction processing, including donations and purchases, and to ensure a seamless service experience.
• Communicating with you: We may use your information to respond to your inquiries and requests for help, provide you with customer support, and keep you informed about updates, new products, services, special offers, and changes to our Privacy Policy. Additionally, we may send you personalized emails, text messages, and secure messages across other communication channels related to your interests, such as health information, announcements, and opportunities with NHCC.
• Ensuring security and preventing fraud: Protecting your personal information and ensuring the security of our services is an extremely important priority for us. For this reason, we use your data to verify your identity when accessing your account, as well as to monitor for suspicious activity, take steps to prevent fraud, and enhance the overall security of our online platform and services.
• Managing your preferences and improving user engagement: Your feedback, interactions with our services, and adjustments of personal preferences all help us to understand your needs and preferences. We use this information to manage your account settings, deliver content that is relevant to you, and offer a more personalized experience across our platforms.
• Conducting research and analysis: By analyzing the aggregated data we collect concerning overall usage of our website, we gain necessary insights into how our visitors interact and respond to our course materials, services, and overall site experience. This information is used for internal evaluations, developing new products and services, improving existing ones, and making informed decisions about the content and offers we provide.
• Complying with legal and contractual obligations: We adhere to all applicable legal requirements, industry standards, and contractual obligations, and where necessary may use your data to comply with regulations and enforce our policies. This includes conducting audits, managing corporate reporting obligations, and fulfilling any specific disclosures made at the time of data collection.
• Aggregating data for broader purposes: In some cases, we may combine and anonymize your data with that of other large groups of site visitors to create aggregated datasets. These are used for various purposes, including enhancing our services, developing new courses and website functionality, and improving the quality of our content, without ever identifying individual users.
If you have any concerns about how your information is used or wish to adjust your communication preferences, we encourage you to contact us.
Do we use third-party analytics and advertising tools?
Yes. Our website and services use third-party analytics and marketing/advertising tools to help us better understand how our website is used, improve your experience with our website and services, and deliver relevant advertising to you.
As a core principle, we believe you have a right to know which third-party tools we use, as well as the right to learn how those tools (and the companies that own them) might handle your data. With this knowledge, you can make informed choices about how you interact with a website or online service, including ours.
The tools we currently use include, but are not limited to:
• GTM4WP
• SEMRush
• Intercom
• Jetpack
These tools typically collect information such as IP addresses, browser types, device details, geographic locations, browsing behaviors, demographic information, and other analytical data.
They also typically employ technologies like cookies, web beacons, and pixels to track activity — both on our website and across other websites. Internally, this enables us to analyze visitor interactions, improve site functionality, and create targeted advertising campaigns.
Please be aware that the data these tools collect may be stored and processed in the United States or elsewhere, as determined by the respective privacy policies and terms/conditions of these third-party providers. We always encourage you to review the privacy policies and terms/conditions of these providers directly, in order to understand their data handling and privacy practices clearly.
While NHCC carefully selects the third-party tools we use, we do not have direct control over how these companies handle your personal data. We want to be extremely transparent with you about this, so that you can assess your comfort level with these practices.
NHCC explicitly disclaims any and all legal liability arising from the use, storage, handling, or disclosure of your data by these third-party analytics and advertising tools, and you agree to indemnify and hold harmless NHCC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or costs associated with your use of these tools.
If you prefer not to have your information collected by these third-party services, you have the option to manage your preferences through your web browser settings, or by discontinuing the use of our website and services.
How can you manage or update your information?
Keeping your preferences and account details accurate and current is also important to us. Across our services, we aim to make the process of managing and updating your information as simple and transparent as possible.
• Reviewing and updating your information: You can log into your NHCC portal and visit the My Account section at any time to review and update your details, including purchase histories, addresses, payment details, and more.
• Managing permissions or requests: If you’d like to opt out of emails or other communications from us, adjust the information you have stored, or update other permissions, but for some reason can’t find the options to do so online, just visit the Contact Us page in your NHCC portal to send us your request at any time, and we’ll happily help you from there.
• A note about de-identified data: Please note that once information is de-identified, we can’t trace it back to any individual person in order to update or change it, nor can we undo any prior uses of your data when we’ve acted with your consent (actual or implied).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, in order to reflect changes in our practices or to stay compliant with evolving laws and regulations. In any instance in which there are updates to this Privacy Policy that are deemed transformative or significant, we will ensure that you are informed through appropriate channels. This may include posting the revised policy on this page with a new “Last Updated” date, or in certain cases, notifying you directly. Unless stated otherwise, any updates to this Privacy Statement will take effect immediately upon posting.
We always recommend checking this page periodically to stay informed about how we handle your privacy. If the changes to our Privacy Statement are significant or transformative, you may be asked to review and accept the updated terms directly, even if you’ve already agreed to a previous version.
If any part of this Privacy Policy don’t align with your expectations or preferences, you have the option to stop using our services — otherwise, your continued use of our services after updates are posted will signify your acceptance of any changes.
